Cannot detect Race Capture Pro

[dmw16]

I just finished installing a RCP and I am having issues getting it to connect to my laptop.

I ran 12V and Ground and when I power up the device everything seems in order (lights on and such).

I plugged the RCP into my laptop and it prompted me to install a new device. Drivers went in without an issue and as far as Windows seems the device seems fine.

But when I start the RCP software it tells me it can't detect the device. I tried to detect it with and without car power running to it. I also tried using my Macbook instead just to see if it was a windows thing. None of that helped.

Of course tried the restarting the computer, un-plugging and re-plugging USB cable, etc.

What's the next move?

[brentp]

Hi dmw16,

Does RaceCapture/Pro show up under Windows Device Manager, under Ports?

Also, is this MK1 or MK2? What version app are you running?

Let us know and we'll figure it out!